As soon as your order is dispatched, you will receive a notification email with tracking details. 

SHIPPING CHARGES

UK - Standard: £10 Express: £13 Return Fee: £10 Duties: Included

Australia - Standard: - Express: US$38 Return Fee: US$38 Duties: Not Included

Austria - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Belgium - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Canada - Standard: - Express: $CA30 Return Fee: $CA30 Duties: Not Included

China - Standard: - Express: £33 Return Fee: £33 Duties: Not Included

Czech Republic - Standard: €9 Express: €18 Return Fee: €9 Duties: Included

Denmark - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

France - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Germany - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Greece - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Hong Kong, Sar of China - Standard: - Express: £33 Return Fee: £33 Duties: Included

Hungary - Standard: €9 Express: €18 Return Fee: €9 Duties: Included

Ireland - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Italy - Standard: €7 Express: - Return Fee: €7 Duties: Included

Japan - Standard: - Express: ¥5456 Return Fee: ¥5456 Duties: Not Included

Laos - Standard: - Express: £35 Return Fee: £35 Duties: Not Included

Luxemburg - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Netherlands - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

New Zealand - Standard: - Express: US$38 Return Fee: US$38 Duties: Not Included

Norway - Standard: €9 Express: €23 Return Fee: €9 Duties: Included

Poland - Standard: €9 Express: €18 Return Fee: €9 Duties: Included

Portugal - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Romania - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Senegal - Standard: - Express: £35 Return Fee: £35 Duties: Not Included

South Korea- Standard: - Express: £33 Return Fee: £33 Duties: Not Included

Spain - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Sweden - Standard: €9 Express: €17 Return Fee: €9 Duties: Included

Switzerland - Standard: - Express: €23 Return Fee: €23 Duties: Included

United States - Standard: - Express: $23 Return Fee: $23 Duties: Included

RETURNS

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

Please use a pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

HOW SOON WILL I GET MY REFUND?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days. 

If you have any further question, please email us at help@a-cold-wall.com or call us at +39 0498597277.