As soon as your order is dispatched, you will receive a notification email with tracking details.
SHIPPING CHARGES
UK - Standard: £10 Express: £13 Return Fee: £10 Duties: Included
Australia - Standard: - Express: US$38 Return Fee: US$38 Duties: Not Included
Austria - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Belgium - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Canada - Standard: - Express: $CA30 Return Fee: $CA30 Duties: Not Included
China - Standard: - Express: £33 Return Fee: £33 Duties: Not Included
Czech Republic - Standard: €9 Express: €18 Return Fee: €9 Duties: Included
Denmark - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
France - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Germany - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Greece - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Hong Kong, Sar of China - Standard: - Express: £33 Return Fee: £33 Duties: Included
Hungary - Standard: €9 Express: €18 Return Fee: €9 Duties: Included
Ireland - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Italy - Standard: €7 Express: - Return Fee: €7 Duties: Included
Japan - Standard: - Express: ¥5456 Return Fee: ¥5456 Duties: Not Included
Laos - Standard: - Express: £35 Return Fee: £35 Duties: Not Included
Luxemburg - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Netherlands - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
New Zealand - Standard: - Express: US$38 Return Fee: US$38 Duties: Not Included
Norway - Standard: €9 Express: €23 Return Fee: €9 Duties: Included
Poland - Standard: €9 Express: €18 Return Fee: €9 Duties: Included
Portugal - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Romania - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Senegal - Standard: - Express: £35 Return Fee: £35 Duties: Not Included
South Korea- Standard: - Express: £33 Return Fee: £33 Duties: Not Included
Spain - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Sweden - Standard: €9 Express: €17 Return Fee: €9 Duties: Included
Switzerland - Standard: - Express: €23 Return Fee: €23 Duties: Included
United States - Standard: - Express: $23 Return Fee: $23 Duties: Included
RETURNS
You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.
Please use a pre-paid return label included with your order.
You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.
Returns that do not meet our policy will not be accepted.
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days.
If you have any further question, please email us at help@a-cold-wall.com or call us at +39 0498597277.